About Jialing

Rank: Conductor

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Jialing's latest conversations

Jialing Conductor
18-08-2021

Re: Extremely frustrated: Can't see any data in app or my account

So, on 5th, I believed what I was instructed again, called solar set up team. This time, I was told for the first time in all these weeks, I need to contact my solar installer to ask them make a request to AGL register/record my meter with AGL. This was never mentioned to me in all the calls/chats previously. So I called my solar installer, they acted right away, on 5th Aug sending an email with request form to AGL and forwarded me. After two weeks, no response from AGL, my account and app have ...
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Jialing Conductor
04-08-2021

Re: Extremely frustrated: Can't see any data in app or my account

Hi David I can try messaging option. What I ask now is only Solar New connection team should contact me, instead of pushing me into the queue again. There is a reason for making multiple requests, the frustration is I have to do everything to move things forward, and as a customer I keep getting wrong info from AGL. If I follow Mei's answer yesterday, I will try getting another smart meter which is essentially the same as the one I already have, right? Isn't that worth AGL looking into it, to pu ...
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Jialing Conductor
03-08-2021

Re: Extremely frustrated: Can't see any data in app or my account

Latest update: After my online chat was transferred 11:22 from customer service to Resolution team, I receive response from Ellen 13:42. Over one hour. The result is I have to call another number to get things move forward. I highlighted to Resolution team I have done everything I can as customer, I made 3-5 chats already, and every time I have to ask first before getting an answer(not all correct answers), or proceed further. I therefore made a formal complaint to Resolution team, and request ...
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Jialing Conductor
03-08-2021

Extremely frustrated: Can't see any data in app or my account

First thank neighborhood staff forwarding my request in original post above. But now, there is no solar data at all. At the moment I can see usage in APP after almost a month joining AGL, and that is after at least 3-5 online chats including signing up chat that promised everything can be done fast, and in other chats I pushed and finally got told info like "no one setup your account". It appears I have to push, to get things moving a bit. And seems I need to record every single chat from now o ...
5 Replies 0 Likes