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  • by PaAndMe
‎21-11-2023 02:22 PM

Why does our AGL online account show a 'Needs Atte...

‎21-11-2023 02:22 PM
Our account overview page has always shown our panels to be working. Today it has the message that our Solar Starus "needs Attention" with a red X in the centre.   We followed the checks but w...
by PaAndMe in Energy - General
‎21-11-2023 02:22 PM
Show results in replies (1)
  • Hello @PaAndMe, Thank you for taking the time to reach out to us.    The solar status...
‎30-09-2022 09:17 AM

No bill. No Bpay number.

‎30-09-2022 09:17 AM
We haven't received our first bill on our 2nd phone we have had for a month ago.   The 2nd phone doesn't even appear on our account page. only a link to usage that has reset for day due. &...
by PaAndMe in Mobile Accounts & Plans
‎30-09-2022 09:17 AM
Show results in replies (1)
  • Hi @PaAndMe,   It's certainly hard to pay a bill if you haven't received one! I'd suggest ...
‎10-08-2022 04:01 PM

How to add AGL internet tab on my AGL Electricity ...

‎10-08-2022 04:01 PM
How to add AGL internet tab on my AGL Electricity and Gas Account?
  • Tags
  • help_app
by Ninad29 in Internet Accounts & Plans
‎10-08-2022 04:01 PM
Show results in replies (1)
  • Same here. No tab.
‎01-08-2022 02:01 PM

Mobile Account

‎01-08-2022 02:01 PM
Why doesn't, after 8 weeks, my AGL phone info and account show on my online (PC) AGL Overview page?
  • Tags
  • help_mobileproblems
by PaAndMe in Mobile - General
‎01-08-2022 02:01 PM
‎29-09-2022 12:28 PM

Internet Account not showing on AGL Home Page

1 Like
‎29-09-2022 12:28 PM
1 Like
Why is my internet account not showing on the home page?   I can see my electricity use and gas usage, but not any details for the internet account?   Is there a way to see my inter...
by Agluser1714 in Internet Accounts & Plans
‎29-09-2022 12:28 PM
Show results in replies (2)
  • Ours doesn't either. We haven't received our first bill either. The bill would have been due this w...
  • Same here and our first bill which would include the modem would have been due this week.   ...
‎30-07-2022 11:23 AM

Mobile Customer Service

1 Like
‎30-07-2022 11:23 AM
1 Like
How are people finding the customer service from AGL Mobile?  I'm finding that  messages via the app are not actioned and wait times on the phone are far too long. This week I have spent an...
by Marcus61 in Mobile - General
‎30-07-2022 11:23 AM
Show results in replies (1)
  • I hear you. We call and get placed in a "more-than-an-hour-wait" queue then placed in another "more...
‎21-09-2022 10:38 AM

Internet usage / billing missing from account over...

‎21-09-2022 10:38 AM
Anyone else have this issue? It's missing from the app, and from the website. Called technical support to find out why the landline (through the modem) wasn't working. It worked perfectly well wi...
by MrMat in Internet Accounts & Plans
‎21-09-2022 10:38 AM
Show results in replies (1)
  • Yep. No bill or Bpay code either.  How do we pay a bill if we don't receive it?  
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