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  • by NathanB
‎09-07-2017 02:12 PM

Grid draw doesn't make sense

‎09-07-2017 02:12 PM
I have a VPP battery installed. The following is an example of a reasonably regular occurrence:- Solar power being produced:-  2758 watts Battery state of charge:-    &nbs...
by Dave in Solar, Batteries & Electrification
‎09-07-2017 02:12 PM
Show results in replies (3)
  • Hi @Dave   I'll let the solar team know you're expecting an update. I can see they co...
  • Hey @Dave   If you could send a private message with some account details, we'll arra...
  • Hi @Dave   I've requested that our solar team look for your emails urgently and they'...
‎26-07-2017 11:46 AM

Solar feed in tariff

‎26-07-2017 11:46 AM
Hi. It's my understanding that the rate for the solar feed in tariff in Victoria is being increased as at 1st July. Can someone confirm that this has actually happened, and if so, what the actual rat...
by shazz059 in Solar, Batteries & Electrification
‎26-07-2017 11:46 AM
Show results in replies (3)
  • Hi Shazz, thanks for asking this! Yes, the solar feed-in tariff went up in four States, including V...
  • Hey KC8,   Thank you for getting in touch!   I'm happy to confirm that our fe...
  • Hi @BENTLEY-HOWARD we have plans available that may offer you a better feed in tariff than the rate...
‎15-05-2017 04:06 PM

Net Meter upgrade issue

‎15-05-2017 04:06 PM
Hello everyone   After being advised that AGL would be upgrading our meter from Gross to Net meter back mid 2016, we hadn't heard anything from AGL until we followed up with them in late March...
by XNguyen in Solar, Batteries & Electrification
‎15-05-2017 04:06 PM
Show results in replies (2)
  • Hi @Mookie1085   We're sorry about the delay in getting your net meter installed, the...
  • Hi @XNguyen,   Thanks for getting in touch with us, sorry to hear about the meter exchange...
‎01-08-2017 06:32 PM

VPP after installation service

‎01-08-2017 06:32 PM
I'm in the Adelaide Hills area and have recently had a battery installed to an existing solar system to be part of the VPP. I had the backup system installed as well and I'm wondering if anyone else ...
  • Tags
  • battery
  • solar
  • tradespeople
  • virtual power plant
  • VPP
by HB240 in Solar, Batteries & Electrification
‎01-08-2017 06:32 PM
Show results in replies (1)
  • Hi @HB240   Sorry to hear you didn't receive any instructions! Feel free to send me a...
‎25-07-2017 12:29 PM

Backup Power Solution

‎25-07-2017 12:29 PM
Hi   I have just had the installation of a Sunverge system.   My question relates to the battery backup solution.   It is connected to the back half of the house which includes t...
by PeterC in Solar, Batteries & Electrification
‎25-07-2017 12:29 PM
Show results in replies (2)
  • Hey @PeterC   Feel free to send me a private message and I can follow up with our spe...
  • Hi @Rob   I understand your point and I was just about to pop the information here fo...
‎14-06-2017 05:12 PM

Smart Meters - A Complaint to Active Stream

‎14-06-2017 05:12 PM
A Letter to Active Stream I find it extraordinary that you don't have a clear link on your home page to the Active Stream document “How to Read Electricity Meters – Consumer Guide”. I had to go thro...
  • Tags
  • digital meter
by Richard in Solar, Batteries & Electrification
‎14-06-2017 05:12 PM
Show results in replies (1)
  • Hi @Richard   Thanks for your feedback.   We've discussed with Active Stream...
‎12-02-2018 03:47 PM

Reading the smart Meters

‎12-02-2018 03:47 PM
Hi All We have just had Solar installed and have a MK10D meter and also a MK7C meter. The readings on the MK10D are on no 3....921.1 and on no 13.... 227.9. The readings on the MK7C are on no 3 14...
  • Tags
  • help_readmeter
by aj in Solar, Batteries & Electrification
‎12-02-2018 03:47 PM
Show results in replies (1)
  • Hi @aj   Apologies for the late response! I've assigned your question to one of our v...
‎30-05-2017 05:56 PM

Why not bioenergy?

‎30-05-2017 05:56 PM
I'm curious as to why AGL, along with every other energy provider in the country, doesn't support bioenergy?  In Europe bioenergy is a major part of most countries renewable energy mix.  In...
by Bioenergy in Solar, Batteries & Electrification
‎30-05-2017 05:56 PM
Show results in replies (1)
  • Thanks for the question, Bioenergy. As part of AGL's commitment to developing a pathway to a modern...
‎11-02-2018 05:59 PM

Solar PV Meter/Connection

‎11-02-2018 05:59 PM
Hi, I'm in Brisbane, QLD and recently had my meter upgraded to digital. In the next month or so I plan to have a solar pv system installed.  I've been getting some conflicting opinions o...
by josam030 in Solar, Batteries & Electrification
‎11-02-2018 05:59 PM
Show results in replies (1)
  • Hi @josam030   We have a dedicated solar team who can give you the answers you seek, ...
‎27-06-2017 04:05 PM

Future Forests, NCOS Accredited?

‎27-06-2017 04:05 PM
Hi,   Is the AGL Future Forest program NCOS accredited?  Regards
by ausde13 in Solar, Batteries & Electrification
‎27-06-2017 04:05 PM
Show results in replies (1)
  • Hi @ausde13   No we aren't at this stage, but we plan on revisting the decision in th...
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