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  • by -Jenna-
‎23-06-2022 11:35 AM

Setup PayPal automatic direct debit ?

1 Like
‎23-06-2022 11:35 AM
1 Like
How can I setup PayPal direct debit payment for both my Electricity and Gas bill monthly ?   Pay Your Energy Bill | Help and Support | AGL   Thank you in advance. X
  • Tags
  • automated
  • help_pay
  • PayPal
by AGL-CustomerX in Energy Accounts & Plans
‎23-06-2022 11:35 AM
Show results in replies (1)
  • Hi AGL-CustomerX, thanks for being part of the Neighbourhood.   You can set up direct debi...
‎13-09-2019 08:53 PM

Pay on time discount with new plans

‎13-09-2019 08:53 PM
Are there pay on time discounts with the new plans e.g. Essentials Plus?  I cannot see anything about that. regards Pam
by Pam in Energy Accounts & Plans
‎13-09-2019 08:53 PM
Show results in replies (5)
  • Hi Pam,   We no longer offer 'pay on time' discounts after feedback from our customers. ...
  • HI Khmk,    Thanks for being apart of the AGL Community.   We do not hav...
  • Hi Seriously1,    Thank you for being part of the AGL Community.   ...
  • Hi Pam!   Great question.   Following industry-wide changes that came into ef...
  • Hi Janemd,   Once your plan comes to an end this offer would no longer be available, the...
‎06-06-2022 11:13 PM

Usage Download date format is inconsistent in late...

1 Like
‎06-06-2022 11:13 PM
1 Like
I generally download my electricity usage data once a week and process it along with my Solar data in an Excel Spreadsheet. Unfortunately, the date format within today's download is all over the plac...
by Wayno in AGL Website
‎06-06-2022 11:13 PM
Show results in replies (1)
  • Hi pl, thanks for being part of the Neighbourhood.   This is a known issue which our team ...
‎18-06-2022 08:01 AM

Controlled load and time of use.

‎18-06-2022 08:01 AM
Is a device connected to controlled load also subject to time of use? 
by Billmik in Meters & Connections
‎18-06-2022 08:01 AM
Show results in replies (2)
  • Hi Billmik,   The rate will appear on your bill as Controlled Load. All the prices and usa...
  • Hi Billmik,   The meter/device connected to Controlled Load will be available at different...
‎22-07-2020 02:21 PM

Controlled lead - what devices

‎22-07-2020 02:21 PM
I have usage charges for controlled load on my bill but I dont know what devices are connected to 'Controlled load'. How do I identify which services (eg: Hot water or pool) are connected to Controll...
  • Tags
  • controlled load
by Brink in Energy - General
‎22-07-2020 02:21 PM
Show results in replies (1)
  • Hi Brink,   Thanks for contacting us and being part of the AGL Community.   The C...
‎24-01-2020 07:30 PM

Online access

‎24-01-2020 07:30 PM
Help me out my online account has not worked for a month. Anychance i can get access. Need to pay all my bills and view payments online
by sijisebastian88 in AGL Website
‎24-01-2020 07:30 PM
Show results in replies (1)
  • Hi Sijisebastian88,   Sorry to hear you haven't been able to get access to your online a...
‎07-09-2019 06:34 PM

Faulty smart meter not rectified- 2 months and cou...

‎07-09-2019 06:34 PM
Since AGL emailed to make me aware that my 6 month old smart meter (upgraded when we installed solar) was not recognising or paying any feed-in from my system, I have called fortnightly (initially) t...
  • Tags
  • active stream
  • faulty meter
  • no feed-in
by Neal in Meters & Connections
‎07-09-2019 06:34 PM
Show results in replies (1)
  • Hi Neal,    I apologise that you've had this experience and haven't received a...
‎25-04-2022 08:52 PM

Unable to view Electricity Usage

‎25-04-2022 08:52 PM
I have been unable to view my Electricity usage since changing to AGL approx. 2mths ago. I have contacted AGL 4 times now resulting in 4 different Reference numbers & various reasons / excuses fo...
by Brian27 in AGL App
‎25-04-2022 08:52 PM
Show results in replies (2)
  • Hi Brian27, thanks for being part of the Neighbourhood.   To investigate this further, we'...
  • Ditto since solar in January. Unable to change from gas usage. Worst App, on line portal. Jemena, ...
‎13-06-2022 10:32 AM

where is the $175 rebate

‎13-06-2022 10:32 AM
Queenslanders were promised a rebate of $175 on our next bill by the premier on the 26th of May  https://statements.qld.gov.au/statements/95213    Why wasn't it on our bill?  W...
  • Tags
  • $175
  • rebate
by arcobelina in Energy Accounts & Plans
‎13-06-2022 10:32 AM
Show results in replies (1)
  • Hi Arcobelina, thanks for being part of the Neighbourhood!   The QLD Government website sh...
‎12-01-2021 09:16 AM

Thinking to switch to AGL

‎12-01-2021 09:16 AM
Hi AGL, l had installed solar system in last September and got a bill from current energy company.  However the solar feed in credit is not enough rather than I expected and one of my friend...
by Ollie in Energy Accounts & Plans
‎12-01-2021 09:16 AM
Show results in replies (1)
  • Hi Ollie,   Thanks for being part of the AGL Community.   Our highest feed in...
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