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  • by Leigh-
‎22-11-2019 10:59 AM

Do I have a smart metre fitted, if so how do I ide...

‎22-11-2019 10:59 AM
by A61023 in Meters & Connections
‎22-11-2019 10:59 AM
Show results in replies (1)
  • Hi @A61023, If you go to the meter box and its a digital meter than its a smart meter if you hav...
‎07-02-2019 11:53 AM

Smart meter reconfiguration charges

1 Like
‎07-02-2019 11:53 AM
1 Like
  I am an Agl customer and I recently installed solar panels. I contacted Agl in regards to this and I was told that Agl will charge 165 dollars for reconfiguring already installed  smart m...
  • Tags
  • help_solarmanagement
  • reconfigurationcharges
  • smart meter
  • Solarenergy
by Arungeorge in Energy Accounts & Plans
‎07-02-2019 11:53 AM
Show results in replies (2)
  • Hi All,   To clarify how these fees work, they are known as 'pass through fees...
  • Hi Arungeorge,   Thank you for joining the Community!   To clarify how these fees...
‎22-10-2019 03:17 PM

Account stuck on 'we're just putting the final tou...

‎22-10-2019 03:17 PM
Trying to log into this account to pay a bill, but as I said it's been stuck on just putting the final touches on for about a week or so. When it was accessed at the start of the month it worked fine...
  • Tags
  • My Account
by cat-mirella in AGL App
‎22-10-2019 03:17 PM
Show results in replies (1)
  • Hi All, I can understand this is frustrating for you. Can you please contact us on webchat or me...
‎25-11-2019 08:41 AM

My online account not updating solar feed ins or u...

‎25-11-2019 08:41 AM
Not sure what to do as my online account and app has not been updating for 2 weeks.
by Swee in AGL Website
‎25-11-2019 08:41 AM
Show results in replies (1)
  • Hi @Swee, Please get in contact with us please  contact us Thanks Leigh
‎23-11-2019 09:06 AM

AGL app stuck on loading screen ... have uninstal...

‎23-11-2019 09:06 AM
by Marked in AGL App
‎23-11-2019 09:06 AM
Show results in replies (1)
  • Hi @Marked, Are you still having issues seeing your usage?  Let me know Leigh
‎22-11-2019 01:09 PM

Controlled Load

‎22-11-2019 01:09 PM
Hi,   My metter has a controlled load 1 and 2. I do not have any large appliances like hot water connected by electricity. I have gas hot water. What are there meters used for? Thanks
by MrWill in Meters & Connections
‎22-11-2019 01:09 PM
Show results in replies (2)
  • Hi @MrWill, Do you have a pool, spa or an Aqaurium at the property? Regards Leigh
  • The times are determined by the distributer in the area. If you can contact us we can advise you of...
‎26-11-2019 09:13 AM

App stopped working

‎26-11-2019 09:13 AM
The app stopped updating my solar usage last Tuesday by day. 
by Shane23 in AGL App
‎26-11-2019 09:13 AM
Show results in replies (1)
  • Hi @Shane23, I do apologise for this if the usage has stopped please get in touch with us &...
‎03-09-2019 03:20 PM

i have noticed my tarifs have been changed on my e...

‎03-09-2019 03:20 PM
by oktekc44 in Energy Accounts & Plans
‎03-09-2019 03:20 PM
Show results in replies (1)
  • Hi @oktekc44, Have the rates changed or has your tariff changed? Can you please confirm. Than...
‎21-11-2019 05:56 PM

The Android AGL app.

‎21-11-2019 05:56 PM
The android AGL app, I use it to check my account but what it lacks is the information regarding how I pay because I have it deducted F/nightly by choice but the app Always says when Im going through...
by Milanenj in Energy Accounts & Plans
‎21-11-2019 05:56 PM
Show results in replies (1)
  • Hi @Milanenj, I do apologise for this. You can go into your online account and press billing and...
‎23-11-2019 10:52 AM

100 meter amp

‎23-11-2019 10:52 AM
  ‘’ We said yes to AGL updating our electricity meter so we can access their Peak Energy Rewards Program - if we can save anything at all it would be good. Our bill for the Winter qtr was...
by blackie in Meters & Connections
‎23-11-2019 10:52 AM
Show results in replies (1)
  • Hi @blackie, Could you please get in contact with us so we can assist you please  cont...
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