About MrWill

So... my live data started working again once my account was un blocked, due to not being affected by bushfires. Now i am seeing the live data, it is not matching the numbers i see from the meter. For instance, one day there the meter used about 45kw from grid and 10kw feed in, which is huge! The app data said i used 23 and fed in 12. The 2nd set of numbers is less concerning and more like what i would have used. Now im starting to think the smart meter is displaying the actual usage as grid+sol ...

Finally the resolutions team have un blocked my billing as i am not affected by fires. My live data started working the same day! Problem solved!

I have spoken to a few people from AGL and they have all confirmed if you are anywhere near a bushfire zone your billing/accound has been suspended so you dont get sent bills. Unfortunately this has stopped all data being sent to the app. I am very frustrated like everyone else but they cannot fix the live data until the accound are re activated. I am not affected by the fires but because "considered" to be close my accound has been frozrn too. I have escalated it to be activated but have not he ...

I have just recently fallen into this same trap with the smart meter. I believe it has been wired wrong, all my renewable energy is being charged as energy used and the energy my house is using is being credited as feed in energy. I just went out for 2 hours and had everything turned off, my meter said I used 4kw and I fed into the grid 0.2, I look on my inverter app and presto, the solar panels made 4kw in those 2 hours... how do I go about getting this resolved?