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  • by -Nam-
‎15-04-2022 02:00 PM

How is the Demand Tariff determined?

‎15-04-2022 02:00 PM
I am trying to understand how the "Demand Tariff" is determined.   AGL Description: Demand Charges are based on the load you place on the electricity network. It is measured over 30-minute int...
  • Tags
  • demand
  • help_usage
  • tariff
by Giff in Energy Accounts & Plans
‎15-04-2022 02:00 PM
Show results in replies (3)
  • Hi Giff!  Demand charges can vary depending on your electricity network, based on what you'...
  • Hi Giff!    Not at this stage however, we are always updating our online services so ...
  • Cancel the zero value column issue.  Excel had formatted the column as an integer which became...
‎19-02-2022 01:05 AM

How to pay a bill under $10

‎19-02-2022 01:05 AM
I have received a Gas bill for $1.48 but none of the payment options accept payments under $10 and nowhere on my AGL account can I ask for help. HELP! How can I pay this so that I am not hit with a f...
  • Tags
  • help_pay
  • Less than $10
  • payment
by Wayneh32 in Energy Accounts & Plans
‎19-02-2022 01:05 AM
Show results in replies (2)
  • Hi Wayneh32!    Any debit balances that are less than $10 won't effect your credit sc...
  • Hi Wayneh!    If your final balance is less than $10 then no payment is required, we'...
‎23-02-2022 07:04 PM

update credit card

‎23-02-2022 07:04 PM
How do I update the new expiry date and security code on my ANZ Visa card, from which my Electricity and Gas payments are drawn?    
  • Tags
  • help_pay
by Catherine1510 in Energy Accounts & Plans
‎23-02-2022 07:04 PM
Show results in replies (2)
  • Hi Catherine1510, welcome to AGL Neighbourhood!    You can update your payment method...
  • @Mokiwok25    https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/update-credit-c...
‎25-05-2020 04:41 PM

Solar Export Restrictions

‎25-05-2020 04:41 PM
Hi    I am a resident of Dondingalong NSW 2440 (near Kempsey) and am about to install a residential solar system. You offer attractive feed in rates with some conditions and I intend to m...
  • Tags
  • help_solarfeedin
by mainey01 in Energy Accounts & Plans
‎25-05-2020 04:41 PM
Show results in replies (3)
  • Hi mainey01!  The Solar Savers energy plan which includes the 21 c/kWh feed in tarif...
  • Hi mainey01!  Welcome to AGL Community!  1.) The size limit applies to the...
  • Hi mainey01!   There is no cap on the solar export on any system size under or over...
‎19-03-2020 05:03 PM

Gas bill too high

1 Like
‎19-03-2020 05:03 PM
1 Like
Hi,   Bill Period : 12 Dec 2019 to 10 Mar 2020   We are a family of four ( 2 parent, 2 kids (5y, 1y) ). We use gas for cooking, we do not use it for any other purposes like heating wate...
  • Tags
  • help_highbill
by Swarup in Energy Accounts & Plans
‎19-03-2020 05:03 PM
Show results in replies (1)
  • Hi Swarup!  Welcome to AGL Community! We'll certainly need to do a few checks with ...
‎09-09-2019 03:58 PM

Do i need a 3 phase solar inverter with 3 phase po...

‎09-09-2019 03:58 PM
Hi,  My home has a 3 phase power and i am going for 6.6 kw solar connection with 5 kw three phase inverter.  The solar company is advising me that i can go with single phase inverter as t...
  • Tags
  • help_solarmanagement
  • solarmeter
by vjsaggi in Meters & Connections
‎09-09-2019 03:58 PM
Show results in replies (3)
  • Hi GeorgeB!  Welcome to AGL Community!  You'll want to speak with our Sola...
  • Hi vijaychauhan,   Welcome to the AGL Community!   I can confirm that th...
  • Hi Vijay,   The article you are quoting is spot-on. Your house should be fine on a sing...
‎30-03-2022 11:49 AM

Grid usage and solar output app not displaying up-...

‎30-03-2022 11:49 AM
Nothing recorded the app after 24th May 2022
by Confused in AGL App
‎30-03-2022 11:49 AM
Show results in replies (2)
  • Hi Confused, welcome to AGL Neighbourhood!    We'd need to check to see what data we'...
  • Hi Confused!  The link is www.agl.com.au/contact-us, this provides you with the different o...
‎10-07-2019 06:26 PM

Adding my partners name in my bill

‎10-07-2019 06:26 PM
HI there, I need my partners name to be on our utilities bill?  Can you please add it in the next bill?
by Abhinna in Energy Accounts & Plans
‎10-07-2019 06:26 PM
Show results in replies (2)
  • Hi Dewey!  Welcome to the AGL Community! We can only set up accounts with 1 account ...
  • Hi Abhinna,   Only one name will ever appear on your bill, however you can add your...
‎25-05-2022 09:36 AM

What is AGL's ABN?

‎25-05-2022 09:36 AM
What is AGL's ABN?
by Skittywits in Energy Accounts & Plans
‎25-05-2022 09:36 AM
Show results in replies (1)
  • Hi Skittywits, welcome to AGL Neighbourhood!   You can locate our ABN on your bill on page 1...
‎25-02-2019 04:19 PM

Where do I buy the special lock for my meter box

‎25-02-2019 04:19 PM
Just wanting yo know where I can purchase special meter box lock 
by nanna0 in Meters & Connections
‎25-02-2019 04:19 PM
Show results in replies (5)
  • Hi Caitlynm89,    You can purchase a lock at the following website: www.m...
  • Hi Ming!    Welcome to AGL Community! You can view Energex's approved locksmit...
  • Hi joziegrozy13!  Welcome to AGL Community!  You can purchase a Victo...
  • Hi amarcm07!  Welcome to AGL Community!  I can check that for you, can I p...
  • Hi @Samieweng. A meter lock can be purchased from an approved locksmith.  For a list of ap...
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