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dc279 · ‎12-11-2020

Hi there: I have a hot water meter brand Hydrus as shown on the photo, I submit this photo to AGL customer reading but they said this is not the correct meter. This is the correct hot water meter in...

SHAOLIN · ‎18-12-2020

I've just contacted your digital metering team to request the install of a digital smart meter at the rental property I've just moved into. I was told that, while the installation of the meter ...

Quaetapo · ‎07-09-2020

Hi I think I've got a digital meter, but I'm not sure. It would be helpful if my account told me somewhere that the meter readings are being updated from a digital meter, so there is no need...

FossilFool · ‎06-11-2019

The BPay ref number on my bill has too many digits for the online form in my bank. I've tried removing the spaces but it is still too long. As I've wasted enough time on this already, I won't be pa...

Jgrae · ‎27-02-2020

I am in postcode 3088 with ausnet. What hours apply to my peak and off-peak with my time off use tariff? Historically it was 7am-10pm M-F Peak in WINTER and 8am-11pm M-F SUMMER. &n...

Sam1990 · ‎21-01-2020

Hi, my gas billing expected amount is very high this month. Last month when there are 5 people in my house the billing amount was $97 but 3 of them left the house and now we are only two in the house...

BJ77 · ‎23-01-2020

Greetings, I'm in SA and currently have a 3 phase smart meter. We have underfloor heating in our house and I want to switch over to have this run on controlled load. How do i go about ...

srb623 · ‎03-10-2020

My current plan clearly indicates that every 6 months I am to receive a $20 bonus but the last 2 or 3 times the bonus has only been $18.19 - where is the missing $1,81 ? I want somebody t...

Mandy2 · ‎02-09-2020

PDFs are not downloading on mobile app. Haven't received paper bill either. Anyone else having issues with this

Nori · ‎30-12-2019

Hi all, I've purchased and moved to new property recently. The house has an EM1200 digital smart meter but I couldn't get any daily usage. Then I called AGL and one of the consultants said " your me...

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Hot Water Meter hydrus reading

DIGITAL SMART METER INSTALL

Where does it say if my meter reading is being upd...

BPay ref number too long

Time of use -hours

Gas Billing complaint

Controlled Load - how to setup

Supposed to get $20 AGL bonus every 6 months but o...

Pdf not downloading

Smart meter installed but registered as odinary me...