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  • by Hannah_AGL
‎18-09-2023 10:03 PM

MMS not working - send failure

‎18-09-2023 10:03 PM
hi there can anyone please help - ported to AGL last week and now just realised can't send/receive MMS (photos) have restarted iphone a few times  regards
by user19284204 in Mobile - General
‎18-09-2023 10:03 PM
Show results in replies (1)
  • Hi @Mick_Cazza,   MMS is disabled by default because of an increase in scams utilizing it....
‎27-03-2024 12:21 AM

Outage

1 Like
‎27-03-2024 12:21 AM
1 Like
Is anyone else's internet down in Penrith nsw?
by susan_67 in Internet - General
‎27-03-2024 12:21 AM
Show results in replies (1)
  • Hi,  To view current outages, please visit: https://telcostatus.agl.com.au/  If the...
‎20-02-2024 08:51 PM

7pm..AGL support have gone

‎20-02-2024 08:51 PM
Internet is down, its been out since 7pm. How can there be no tech support after 6pm.!   Yes everything reset. Nothing. All lights are on on the NTU.   I can ping ok but i assune the D...
by Rowdy1961 in Internet - General
‎20-02-2024 08:51 PM
Show results in replies (1)
  • HI @Rowdy1961  I am sorry to hear about your NBN issues over the weekend.  Our tech...
‎19-01-2024 04:04 PM

Internet connection issue

‎19-01-2024 04:04 PM
I have applied for internet connection for my new house, AGL said you have to contact previous owner to disconnect the internet connection then AGL can provide the internet connection, when i contact...
by Trin in Internet - General
‎19-01-2024 04:04 PM
Show results in replies (1)
  • Hi @Trin,  If you have been advised that you have to contact the previous owner to disconne...
‎22-01-2024 12:20 PM

Ridiculously slow internet speed

‎22-01-2024 12:20 PM
Since the 16th January 2024 the internet speed of my connection has been very very slow. This is in the Griffin area within a townhouse complex. My internet plan is a 50/20 mbps plan and off peak s...
by GriffinNBNBad in Internet - General
‎22-01-2024 12:20 PM
Show results in replies (1)
  • Hi @GriffinNBNBad,  Sorry to hear about your very slow speeds!  For help with furth...
‎09-08-2023 12:49 PM

Apple Watch and mobile plan

1 Like
‎09-08-2023 12:49 PM
1 Like
I’m considering switching my mobile carrier to AGL, but I’m wondering what happens with my Apple Watch. I currently am with Optus and get number sharing for an additional $5 on my plan. What is the s...
by Mizj in Mobile Accounts & Plans
‎09-08-2023 12:49 PM
Show results in replies (3)
  • Hi @Jordan3    At this stage there is no estimated date for this.    Ki...
  • Hi @Carmen19  At this stage, there has been no change with this, AGL esims do not yet suppo...
  • Hi @Mizj , I assume that you don't have a physical sim card in your Apple Watch?  At this s...
‎03-12-2023 08:10 PM

Internet outage

1 Like
‎03-12-2023 08:10 PM
1 Like
Internet has been down for several hours in Cessnock, NSW. States online that there are no outages, however i have re started and unpluged my modem several time and still not fixed. Very frustrating....
by Craitom in Internet - General
‎03-12-2023 08:10 PM
Show results in replies (2)
  • Hi @Craitom,  There was an outage over the weekend in new south wales, apologies for this, ...
  • Is your back yet ? 
‎28-03-2024 10:35 AM

Any way to throttle bandwidth with eero router

‎28-03-2024 10:35 AM
Hello, is there any way to throttle the bandwidth of a device or a profile in the eero app like a Qos setting? The sqm setting in the app favors online gaming . Or maybe use the guest network with a...
by CarlE in Internet - General
‎28-03-2024 10:35 AM
Show results in replies (1)
  • Hi @CarlE  You can try to use a guest network for this, to set up the guest network, ...
‎20-04-2024 05:30 PM

Eero Faulty?

‎20-04-2024 05:30 PM
I've had my Eero since signing up with AGL about 6 months ago I have a fair few smart devices connected which initially was working fine  However in the last 2 months certain devices are no lo...
by YashaK in Modems & Hardware
‎20-04-2024 05:30 PM
Show results in replies (1)
  • Hi @YashaK    Please ensure you have updated the eeros to the latest firmware, for he...
‎17-04-2024 07:11 PM

can you use a Netcomm NF20MESH Modem for Hybrid Fi...

‎17-04-2024 07:11 PM
Just wondering if you can use  a Netcomm NF20MESH Modem for Hybrid Fibre Coaxial (HFC) connection on AGL NBN Service?   thanks  
by Neil2 in Modems & Hardware
‎17-04-2024 07:11 PM
Show results in replies (3)
  • accepted solution, no further action required 
  • Hi @Neil2,   For information on connecting a BYO modem, please visit: https://www.agl.com....
  • All good   many thanks
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