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  • by Deepesh_AGL
‎28-09-2023 06:00 PM

02 8229 5702

3 Likes
‎28-09-2023 06:00 PM
3 Likes
I got a call from 02 8229 5702 claiming to be AGL and to check my Plan, I didn't answer any questions they "checked" and said I was on the best plans.   Is this a scam or really from AGL.
by AGLPete in Energy Accounts & Plans
‎28-09-2023 06:00 PM
Show results in replies (2)
  • Hi Jamboree, You've definitely done the right thing of not discussing any further once you suspecte...
  • Hi AGLPete, The number does belong to our Sales team. Thanks, Deepesh
‎11-05-2024 11:12 AM

App Balance not in sync with a/c

1 Like
‎11-05-2024 11:12 AM
1 Like
The main A/C Balance feature on the Home Screen of the iPhone app is no longer in sync with my actual a/c balance. It is also affecting the widget. Have logged in and out and deleted & reinstalle...
by ML76 in AGL App
‎11-05-2024 11:12 AM
Show results in replies (2)
  • Hi Brisbane24, Thanks for reaching out.  I will send you a private message so we can discuss f...
  • Hi ML76, Thanks for reaching out.  I will send you a private message so we can discuss further...
‎06-12-2023 02:52 PM

Re-energisation (Recipient Discretion)

‎06-12-2023 02:52 PM
I received a $45.27 charge noted as "Re-energisation (Recipient Discretion) ". I can not find this detailed anywhere on the AGL website.   Can you please confirm what this is and where I can f...
by LouisS in Meters & Connections
‎06-12-2023 02:52 PM
Show results in replies (1)
  • Hi LouisS, Thanks for reaching out. Re-energisation fees is charged by your electricity Distributor...
‎12-09-2024 03:38 PM

Connection

‎12-09-2024 03:38 PM
Hey guys, sorry if already answered.  Is it possible to have new house connected and old house disconnected 10 days later?
by Shaggs in Meters & Connections
‎12-09-2024 03:38 PM
Show results in replies (1)
  • Hi Shaggs, Yes, definitely. You can have multiple properties connected under your name at the same ...
‎18-03-2024 11:22 AM

Smart Meter.

‎18-03-2024 11:22 AM
Hello AGL, Last week I had a smart meter installed. It all went without a hitch and I had minimal inconvenience.  Today when I check on the app I notice that the Bill Projection for the coming...
by Alanmac in Meters & Connections
‎18-03-2024 11:22 AM
Show results in replies (2)
  • Hi Alanmac, Thanks for reaching out. The bill projection in AGL app is based on how your electricit...
  • Hi Deepesh,   Many thanks for your response to my query.   I feel that I may have jum...
‎27-11-2024 11:14 AM

AGL Peak Energy Rewards - can you reply in other w...

‎27-11-2024 11:14 AM
Hi, I will be overseas for 2 weeks and am wondering whether there is any way to opt in to the Peak Rewards program whilst I am away apart from SMS. I will not be roaming (using international eSIM), s...
by SYD-YYZ in Energy - General
‎27-11-2024 11:14 AM
Show results in replies (1)
  • Hi SYD-YYZ, Please feel free to visit link to sign up for the Peak Energy Rewards and FAQs. Usually...
‎20-03-2024 02:34 AM

No electricity

‎20-03-2024 02:34 AM
Outage in our neighbourhood 
by Leila in Energy - General
‎20-03-2024 02:34 AM
Show results in replies (1)
  • Hi Leila, Sorry to hear about the electricity outage in your area. Best to contact your electricity...
‎20-09-2024 09:58 AM

Moving house

‎20-09-2024 09:58 AM
Hi there,   I’m now in the process of moving to a new house but I don’t want to lose the money balance in my current account. Do I need to open a new account for the new house and if so, is th...
by Neighbor in Energy Accounts & Plans
‎20-09-2024 09:58 AM
Show results in replies (1)
  • HI Neighbor, When you sign up for your new address you can request for the credits in your old addr...
‎16-09-2024 01:02 PM

Gas Reconnect

‎16-09-2024 01:02 PM
Hi there, I hope this message finds you well. I recently moved into this address last week and noticed that the gas has not been connected. Upon checking the gas meter, I found that a pipe is missi...
by Chuwaimin1008 in Meters & Connections
‎16-09-2024 01:02 PM
Show results in replies (1)
  • Hi Chuwaimin1008, I'm assuming that you had previously contacted us to set up gas connection? The g...
‎30-08-2024 05:17 AM

Residential problem

‎30-08-2024 05:17 AM
My pilot light keeps blowing out because of the wind I live in a rented unit and there is nothinng to protect the pilot light from the outside elements.
by JP2 in Energy - General
‎30-08-2024 05:17 AM
Show results in replies (1)
  • Hi JP2, There's usually a cover that protects the pilot light from external elements, sounds like y...
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