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  • by -Demi-
‎10-05-2022 07:13 PM

Text from Plus ES Meter modem change due to 3G bei...

‎10-05-2022 07:13 PM
Hi, has anyone else received a text message from Plus ES stating they need to enter your property to change your meters modem. The reason given is being withdrawn in favour of 4G. Just wanted to chec...
by Darren_B in Meters & Connections
‎10-05-2022 07:13 PM
Show results in replies (1)
  • Hi Darren!  PlusES are currently doing the rounds of updating the 4G within smart meters to...
‎22-05-2022 04:07 PM

Cannot download either electricity or gas bill fro...

‎22-05-2022 04:07 PM
I receive an email via gmail advising my new bill has arrived either gas or electricity, I click on 'download your bill' option within the email and nothing happens.  I can access it via logging...
by SLD in AGL Website
‎22-05-2022 04:07 PM
Show results in replies (2)
  • Hi SLD. I would recommend using a different browser to open up the PDF file!   If this s...
  • Hi @Beaulieu222,   Thanks for getting in touch. For issues with viewing your bill you can ...
‎27-06-2022 09:11 AM

App saying NBN still in progress

‎27-06-2022 09:11 AM
My NBN connection has been saying in progress on my AGL app for 3 months now. I’ve had internet for over 3 months now. I can’t access or pay my internet bill from the app. Please help!
by Robyn6045 in Internet - General
‎27-06-2022 09:11 AM
Show results in replies (1)
  • Hi Robyn6045,    We have a dedicated NBN team that will be able to resolve this enqui...
‎23-06-2022 09:49 AM

Billing bug

‎23-06-2022 09:49 AM
Hi. Just noticed that on the Billing Tab, in the AGL app, it says my most recent bill is OVERDUE. But when I download and open the most recent bill, it says the Pay By Date is 25 July 2022.  
by _Steve in Energy Accounts & Plans
‎23-06-2022 09:49 AM
Show results in replies (1)
  • Hi Jdiendieneje,   I can see from above it looks like that was an error within the app. This...
‎23-06-2022 08:58 PM

New changes 1 July 2022

‎23-06-2022 08:58 PM
Hi all, I'm a newbie to community. I'm wondering if anyone can give me information on the new rates and plans coming into effect on 1 July 2022. I've had a search around and can't find anything. I a...
  • Tags
  • 1 July 2022
  • cost
  • New rates
  • new tariffs
  • plans
  • price
  • Price rise
by Cross in Energy Accounts & Plans
‎23-06-2022 08:58 PM
Show results in replies (1)
  • Hi Cross,    When there are any changes made, we will let you know what the updated r...
‎23-06-2022 08:43 PM

cannot open my bill

‎23-06-2022 08:43 PM
I am 83 yearsold and with all the changes made by agl I can no longer signin or bring up my account
by dirkjohan in AGL Website
‎23-06-2022 08:43 PM
Show results in replies (1)
  • Hi guys,    The best way to view, manage and pay your bills is in My Account or the A...
‎26-06-2022 11:25 AM

Smart meter EDMI Mk7C

‎26-06-2022 11:25 AM
I have just had an EDMI Mk7C meter installed and i was wondering if someone could explain what codes 4 and 14 are and what they are used to calculate.
by Gallstones in Meters & Connections
‎26-06-2022 11:25 AM
Show results in replies (1)
  • Hi Gallstones,   You can find the type of meter you have here.    This will e...
‎24-06-2022 12:52 AM

No electricity usage data almost 2 weeks now

‎24-06-2022 12:52 AM
Hi. The usage data on my account stopped working. I have spoken to numerous people about it but it seems like I am just going in circles with the issue not being addressed properly. 
by Deniseeq in AGL Website
‎24-06-2022 12:52 AM
Show results in replies (1)
  • Hi Deniseeq.    So I can assist you further we'll need to access your account. As thi...
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