Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

"Change energy plan" doesn't work

Switched-on

I have two issues to report.

 

1. Clicking "Change energy plan" redirects to https://www.agl.com.au/sts-error.html.

danewilson_0-1641340219608.png

 

2. Clicking "Report a bug" takes me to an Access Denied page.

danewilson_1-1641340302788.png

2 REPLIES 2

AGL Community Manager

Hi @danewilson ,

 

Thanks for the report - much appreciated. If possible, can you let me know the URLs for the pages where you encountered these issues, so that I can pass them along to be fixed?

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AGL Community Manager

@danewilson , no worries, I've found these in the mobile version of the My Account page. Thanks again for taking the time to report, we'll have them fixed soon.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.