We thought we had gone through the
proper channels, signed and submitted the forms and a huge company like AGL might be able to change over the point of attachment of our electricity supply in a timely manner.
Our pole was stood on our property 4 months ago.
Seemed like a fairly routine job, turn off the power
shorten cable , snip and reconnect.
3 months later and numerous phone calls,
broken promises ,lost emails and the pass on and run around, " not my department, but I'll pass you on to someone who can reassure you "
Very poor service AGL and Active Stream.
Thank goodness we didn't have a busy
storm season and need something
urgently ! Perhaps AGL could outsource
and allow private trained contractors to do this
We are still waiting I'll phone Manila Again tomorrow. and request a date. ??
Thank you for providing this feedback.
I'm sorry to hear that you've found this process so frustrating. If you require further support after calling our team, please let me know and i'll see what I can do to help from my end.
Dear AGL I do not want apologies and reassurances and passing the buck to someone else.
Just authorise a team out here to do this simple job a change of point of attachment. This is pathetic you take our money Say you are here to help
24/7 and then do nothing
Worst customer service ever
The Pyramids were built with more efficientcy
in a quicker time frame