Cannot access solar usage or electricity usage on computer or phone from Smart Meter.

1 Reply 4667 Views

We have moved to a new property and we have a 5kwh solar system with a Smart Meter that sends data directly to AGL.


We have been unable to access any data about how much solar energywe are generating or how much dailu energy usage we are using since June 2018. We have no idea whether the meter is working of not. Not very impressed. Our previous property had a Smart Meter that I read myself monthly. We are located in South Australia. The AGL app and Internert option through my account does not work.

Would prefer a digital meter so we can monitor our usage properly.



AGL Moderator
0 Replies 4657 Views

Hi Rylie,


Thank you for getting in touch!


It's not good to hear that you haven't been able to make the most of our online services. So that we can get this sorted out for you, please send me a private message with your account details and screenshots of these errors.


Kind regards,