VPP unauthorised access

chrisJ
Switched-on
1 Reply 689 Views

Apparently I've been added to AGL's VPP without my consent.

 

Additionally AGL has started to withdraw power from my PowerWall

 

Can't call them - on hold for 2 hours

 

Can't chat - waiting for team member for 1 hour

 

Joined AGL 2 weeks ago so this is really excellent introduction

1 REPLY 1
Deepesh_AGL
AGL Moderator
0 Replies 614 Views

Hi Chrisj, Thank you for enquiry about the AGL Virtual Power Plant (VPP). We have referred this matter to our internal team and are working to resolve your issue. For all battery related matters, please contact us on 1300 377 118 option 2, option 2, or email the team at batterysupport@agl.com.au

Cheers, Deepesh