Tesla Powerwall 2 not charging or discharging

[Michael007]

My AGL supplied Powerwall 2 participates in the AGL VPP. Last week the Powerwall stopped charging and discharging. All data is normal on the app. I went through the Tesla manual procedure by resetting and shutting down and restarting. The AGL people asked me repeat this whilst on the phone to no avail. They said I need Tesla assistance that they would arrange. I have been waiting for a week and no contact. I tried calling Tesla on several occasions but their support automatically disconnects the call after 15 minutes each time I call. What can I do now?

[Michael007]

I forgot to mention the Tesla App has a constant message “Grid Services - Your Powerwall is responding to a Grid Services event and is providing energy support to your local community”. I mentioned this and asked AGL if the VPP was causing the issue but they have not responded on this comment.

[Basil_AGL]

Hey @Michael007, I've spoken to the team and I'm going to send you a direct message to get a bit more information about your situation. 

Cheers, 

Basil

[Michael007]

Hi Basil. I replied to your direct message yesterday and look forward to hearing from you with positive news soon?

[Basil_AGL]

Hey @Michael007, thank you for getting back to me! I've reached out to the team and will come back shortly.