Electricity Usage & Solar Feed-In (query)

[CoreyR]

Hello, I have a query about my current AGL electricity bill & how the smart meter interacts with by inverter & lithium battery.

I have new solar panels & 9.6 KW lithium battery installed in December 2022 and the quarterly electricity bill Jan 04 to April 03 has arrived. The bill was not what I was expecting and looking through the AGL usage meter website https://myaccount.agl.com.au/usage,  I have found hundreds of anomalies that I can’t explain throughout the 90-day billing period.

I have found that for EVERY day of the billing period there has been at least one occurrence, most days 2, 3, 4 or 5, where AGL has purchased electricity from my battery and immediately replaced it from the grid with the exact KWh.

In the vast majority of cases this occurs during the night when there is obviously no activity from the solar panels, so electricity is being drawn and sold from my battery storage. On the rare occasions where it occurs during daytime hours, its during heavily overcast days where I would be using my battery.

My battery has been below 10 % charge for a handful of days and for 70 of the 90 days, the battery would never have gone below 40% charge.

The attached screenshot shows my usage according to https://myaccount.agl.com.au/usage  for a single day, Monday 03 April 2023, where at,

→ 12am : 0.71 KWh was sold to the grid AND 0.70 KWh purchased from the grid

→ 4am : 0.28 KWh was sold to the grid AND 0.28 KWh purchased from the grid

→ 5am : 0.65 KWh was sold to the grid AND 0.64 KWh purchased from the grid

→ 10pm : 0.95 KWh was sold to the grid AND 0.95 KWh purchased from the grid

This happens EVERY day, day after day after day, and it adds up and accounts for 90% of the electricity my bill says I have purchased.

My smart meter has tallied these quantities over each day of the billing period and have included them all as usage from the grid when I suspect they should be usage from my battery. I have gone through every daily chart of the 90-day billing period from the https://myaccount.agl.com.au/usage  site and removed all the offending instances where equal or very near equal quantities of electricity are sold & purchased at the same time and come up with about 18KWh of electricity purchased over the quarter.

Also, I also have a third-party app that monitors usage from my solar inverter, including daily KWh of household load, self-consumption from solar panels, Battery charging from solar panels, battery usage, export to grid and import from the grid. The amount purchased from the grid for the year to April is 15.8 kWh (or about 0.17 KWh per day on average) which corresponds with the above adjustments.

I get the impression that the smart meter is registering electricity being drawn from my battery as electricity being drawn from the grid, and if that is the case, I am paying for electricity from my lithium battery.

My question is (depending on if it was Buy then Sell OR Sell then Buy)

• Why would I need to purchase electricity from the grid if I just sold the exact amount to the grid (+why would I be selling electricity to the grid from my battery in the middle of the night?)

OR

• Why would I need to sell electricity to the grid if I just purchased the exact amount from the grid. (+In this scenario the grid is charging my battery in the middle of the night then taking it back -but my battery is very rarely below 30% charge)

I am not talking about huge dollars more of the principal that approximately 90% of the electricity purchases from the grid in my bill may be in error and that I might be paying to use electricity stored my own lithium battery.

I was wondering if anyone out there has ever seen or had a similar experience such as this?

I have contacted the AGL help chat & they had said they will investigate it but have not got back to me yet. My bill is due in a few days.

Thanks.

[Lyndon-63]

We have the same issue, only we don't have off-peak hot water; we have gas hot water, but since the smart meters have been installed, it's gone from our app reading a bit more (50kWH) over January to April bill, before the smart meter now half way though the next quarter after the smart meter was install it 80kWh more than our app reads that is a massive difference to our bill and also taking power from our battery through the night and buying back about the same amount. 

But still waiting for a response from AGL also to our query 

[SYED_AGL]

Hi, 

I'm really sorry to hear about the experiences you've described — that does sound incredibly frustrating, and I completely understand your concerns.

Before we look into anything further, I just want to confirm: have you opted into the Virtual Power Plant (VPP) program? If so, that could explain why AGL is drawing feed-in from your battery — this is a key feature of the VPP program.

If you’d prefer not to be part of the program anymore, you’ll need to reach out to our Battery Team to request to opt out. Please keep in mind, there may be an early exit fee depending on your agreement, so I’d strongly recommend checking with them first to clarify any potential costs.

Should you decide to proceed with opting out, you can email the team directly at batterysupport@agl.com.au.

If there's anything else I can help with in the meantime, please don't hesitate to reach out — I'm here to assist.

SYED 
 

[Lyndon-63]

Hi, no, we are not on a VPP system, just on a Solar Vip plan

[SYED_AGL]

Hi @Lyndon-63 

Thanks for reaching out again — I appreciate your patience.

Could you please send your inquiry to batterysupport@agl.com.au  That way, the designated team can investigate the issue properly and follow up with you directly.

Let me know if there's anything else we can assist with in the meantime.

SYED