modem issue

[hello1234]

I enquired 1 week ago about my modem which all of a sudden turned my internet off. I contacted support who suggested an issue with the wiring from the wall, so I organized for an electrician to check there wasn't an issue with the wiring. He confirmed that all wiring is fine and no reason why internet isn't work and suggested I get in contact with AGL again. I called 2 days ago and was told my case would be prioritized. I have not heard back from support and I've still got no internet and issue still not resolved.  Can someone please organize a new modem/router or a technician to come and look at why its not working?? I'm paying for a service I'm not receiving!!

[Sheena_AGL]

Hi @hello1234 
Thank you for reaching out to us.
I am so sorry to hear you had to get a private electrician out to check the cabling.
I will advise we don't offer priority assistance, I am sorry for any misleading information.
I do however want to advise that you will need to give us a call back if you're wanting an update on the connection.
Please call us on 131 245, or on our live chat platform.
Thank you, Sheena
AGL Telecommunications