Internet still using my old operator

Shafin
Switched-on
2 Replies 816 Views

I have recently signed up with AGL and bought Mesh WiFi. My old modem and network was Origin which I haven’t disconnected. 
question: 

1. how can I find which port AGL has connected my NBN. 
2. How can I config my Origin Modem to AgL settings? 

I am not feeling comfortable disconnecting origin until things sorted out with AGL 

2 REPLIES 2
AGLZAC
AGL Moderator
0 Replies 808 Views

Hi @Shafin 

Please give our technical support team a call on 13 12 64, they will be able to assist you with your set up and what port to be connected to. 

 

Regards, 

AGL 

PurplePitBull
Switched-on
0 Replies 599 Views

I assume that this has been resolved but for others who may have the same problem, if you're connecting via an internal NBN box, then try a different UNI-D port (connects the NBN box to your router). This happened to me. I switched over from Vodafone who were using UNI-D1 and when I organised the swap over with AGL, they had to connect to the UNI-D2 port because UNI-D1 was already in use. You can have multiple service connections run via the same NBN box at the same time, which I did as I overlapped services by 1 day, to lessen the chance of being left with no connection.