HORRIBLE EXPERIENCE WITH AGL NBN BUNDLE!

[jacjacp]

Told us the internet is connected on the 2nd of OCT.

It is now the 11th of OCT still have nothing!

Called in today to cancel the plan (within 10-day cooldown period), the customer service told us we have to pay the first month's bill since on their end it is clearly connected???????????? HELLO!???????? We haven't even start using AGL's internet service yet!?

Btw we use ASUS DSL-AX82U AX5400 WIFI VDSL/ADSL MODEM ROUTER, all the lights of the modem are on but the internet indicates disconnected. Did absolutely everything whatever the technical support informed but nothing is working.

[David_AGL]

Hi @jacjacp , this does sound like an enormously frustrating experience. Can you let us know what was the conclusion of your last call to support, assuming your internet still wasn't up and running?

[KraZeyMike]

Hi,

Any update on this?

I had a similar situation with my own TP Link modem router. Internet light was on but no internet.

After three days of customer service telling me everything was good on their end, I cancelled the AGL NBN and went back to my old provider.

My old provider had me online in less than 10mins! Then they called me to confirm I was back online!

It's such a shame because I really did want to use AGL NBN plan but could not get internet access no matter what router settings and after multiple calls and waiting.

Also AGL told me I would not be billed for the failed internet connection but my account has a $16 charge left on it for a "disconnected" NBN service.

[Charmaine1811]

This is a bit worrying.

I'm having the same sort of issues and only just went with AGL. It's been a few days of constant issues and still no connection and I work from home so do not have time to muck around.i may have to just contact another provider.

[KraZeyMike]

I highly recommend just switching to Launtel, prepaid service that can be paused or cancelled at anytime. Slightly more expensive but I have never had any issues. Considering AGL never responded to me here I doubt they'll even know I'm recommending another supplier to you lol

I'm still trying to figure out why they can't get my solar exports right (randomly no data) but never miss a beat for used energy. It's all read from the one Smart Meter.

Seriously considering switching completely from AGL but for the moment I'm giving them a chance. A joke really lol

[AGLZAC]

Hi @Charmaine1811 

Sorry to hear that you are having issues with your NBN, we would love to have a look into your service to see what we can do to get working.

I will directly message you to get account details.

AGL

[Charmaine1811]

Yes I am looking at switching now.they even replied to my comment here, sent me a private message offering to look into it and when I replied with all info the asked for....nothing back at all 😤 ridiculous 

[Charmaine1811]

AGL seeing as you did message me and ask for acc details to look into this, but then fail to reply with any info etc.I will be taking this further as I cannot be expected to pay for a service that had not been supplied.