Change providers

[CM19]

I changed my internet provider nearly 2 years ago from escapenet to agl on a tp link modem. For those 2 years I haven't been able to use WiFi even though I'm paying for it.  Reached out for support so many times but get nothing.  Please help! 

[Sheena_AGL · Accepted solution]

Hi @CM19 
I can't begin to imagine how frustrating this has been for you, paying for an internet service which wifi hasn't been working for the past 2 years.
I would advise you to give us a call on 131245 and speak with the escalation team and we will be able to look into the service for you to see why it hasn't been working.
We will be able to further investigate and see what we can do to get the wifi working for you.
Thank you, Sheena
AGL Telecommunications

[baz1948]

MORE MISINFORMATION FROM AGL. ---- THEY PRATTLE ON AND SAY NOTHING THERE MUST BE SOMETHING BETTER OUT THERE --- OR ARE THEY ALL COLLUDING AS MOST OF THEM ARE.

[Sheena_AGL]

Hi @baz1948 
I am sorry to hear you've been given misinformation, that would be quite frustrating.
I ask you please contact us on 131245 or on our live chat platform, speak with the experts team so we can rectify this for you.
Thank you, Sheena
AGL Telecommunications