Questions and discussion about modems and other hardware used to get online with AGL
Hi Team,
As a new customer, I am trying to connect the BYO modem to AGL NBN internet service. Can you please let me know how to fill in the Username and Password in my Modem? Thanks
Solved Go to Answer
Hi @FrankS ,
You'll find specific details for setting up your own device on the Set Up Your Own Device help page.
Hi David
I did not receive the Welcome email, can you please resent it to me?
I did wait a few hours to have a chance to talk with AGL technical team, he told me the user name and password both are AGL account number, however, I am not so lucky to connect my internet. I will spend another hour calling them tomorrow.
Thank you David. After guessing my email address, account number without "acc", I figured out the mystery.
I am sorry AGL but your Internet set up support is horrible. Instead of your useless pages, it would have helped a lot if you could just write use your account number in lower case and in full. I have not received any instructions for BYO modem settings and finally found this thread. The funny thing is that I have received my bill before my Internet. This is not nice and I am very annoyed. 😞