pool customer service

[samanthas]

Customer Number [removed personal details] Hello, I want to complain about the very long wait times on patching thru to the Aussie Broadband team for my account and after receiving my replacement sim card I am still not able to make any calls incoming or outgoing. I spent a better part of 6 hours on Sunday 19th September 2026, awaiting advice on how to get this working properly and still not working 2 days later 22/09/2026.  It may be too late to fix this problem now as I am currently awaiting my account to be ported to Vodafone and unfortunately this has left me with a poor impression of AGL TELCO service now.   I have made payments on both my Electricity and Telco account and will continue to make payments until it is cleared up.   Sad your customer service has failed me when it was lovely 6 months ago. 

[removed personal details]

[Mia_AGL · Accepted solution]

Hi Sam, 

I’m sorry to hear about your experience and the amount of time you've spent trying to resolve your mobile service issue. I can understand how frustrating it would be to spend hours seeking support, receive a replacement SIM, and still be unable to make or receive calls. Thank you for taking the time to share your feedback.

Kindly,
Mia.

[profdraper]

Same here, FIVE HOURS on hold … please. What a dreadful lack of respect for the customer. Is clear that you do everything possible to ensure we cannot contact you, give up and go away.