Unbelievably poor service from AGL Telco

[Dave_Quinn]

I have just spent 45 minutes on hold, transferred between no less than 5 different operators, trying to resolve an issue that has been reported to AGL 3 times now - and still has not been fixed!!!

Since moving to AGL as my phone company about 2 months ago - I have not been able to send photos as an attachment to text messages, or receive photos sent to me as attachments to text messages. Its a pretty simple issue, and has only commenced since moving to AGL.

I have no idea why this cannot be sorted quickly, twice I have been advised that the issue has been fixed, with no change to the problem at my end - still enable to receive or send photo attachments to text messages.

The service level from AGL is just abysmal.

[David_AGL]

Hi @Dave_Quinn  - sorry to hear about your repeated efforts to get this issue resolved, it sounds exasperating. We're working urgently on reducing wait times to our call centres.

[Dave_Quinn]

thanks David AGL - after many years service with iiNet and not a single issue when sending or receiving attachments to text messages - yes, it is really frustrating having to deal with a telco that just push you from one operator to another, without the issue being resolved - even more so when the first customer service officer advised me that the issue had been resolved (apparently a check-box at the AGL end had not been ticked to allow attachments to SMS - such a simple solution one would think) - and the issue was never sorted and still exists for incoming SMS to this day!!!

There must have been some change at the AGL end after the debacle yesterday, because I am now able to attach pics- but using RCS chat??  which is news to me and must be something that AGL have done. I still cannot open  attachments to normal SMS messages though.

[JohnSydney2009]

It is very hard to communicate with the the rude and arrogant attitude from the call centre. Not only have to wait and wait, but also have to waste lots of time with them for them to understand you and you to understand them.  I had very bad experience with one perosn today,  his name is Jitesh.  Horrible worker from the call centre.