Outgoing SMS - message send failure

[sunraina]

Hi, I recently moved from Optus to AGL and since the day my service started my outgoing SMS messages started failing. Is anyone else having the same issue ? I’m using an iPhone 13, tried the sim in another phone and had the same issue, however the SMS service on the 2 other mobile plans I got for my family from AGL is working fine. 

I was told that there is maintenance work optus is conducting so ‘some’ services will be affected, but their maintenance window is now over and I’m still experiencing the issue. 

Appreciate any help in this . Thanks! 

[Piano1960]

Same problem unsolved over it can't send sms with agl

[Piano1960]

They said they can't really help me with this problem 

[Piano1960]

Agl said they more unless can't help me so I might have to go with another provider

[Jan171]

I am having the same issues 😕 

I spoke with someone in support yesterday who advised me to call again on Monday..After protesting he said he would escalate me to another dept..1 hour 38 minutes later the call dropped out..

I have called 4 times today at about 4.30pm, to receive an automated msg to call between 8 am and 6pm..Billing put me through to ? Technical support and again I was advised to call on Monday. Once again I protested and was told he would put me through to Technical support and the call was answered by the automated msg..What a complete and utter joke this is..I should have stayed with my previous provider of many year's..

[Jan171]

There is no support..I'm very dissapointed to say the least..Read my post..

[David_AGL]

Hi @Jan171 , this one does need to be addressed by support over the phone - so I'm sorry to hear you've had so much frustration getting through to us there. Can you please send me a private message (click my name) including your account number and I'll follow up on these problems.

[Jan171]

Thank you for your response David,it is appreciated..I was finally able to resolve this issue after a further call to yourselves..Something that I believe should have been turned on at the time of connection last week..

[Skm]

Mine is just mms. I’ve called 4 times, got transferred to someone who sounded helpful then put me on hold before hanging up on me. I had to call 3 times to sort my sim activation to start with. I’m just going to port to another provider. Had no probs with circles and should’ve stayed with them. Will either return to them or Aldi now.

[user19284204]

hi there,

can't send or receive MMS - also the portal shows setup in progress even though have already ported. calling is too long and chat is same

please help

[Blake_collins]

I have recently joint AGL mobile plan on Friday I can make calls but I can not text I’ve been on the phone for 2 hours the lady I can barely understand has basically told me she can’t fix it she will call me back in 5 buisness days to discuss the problem. I need to be able to accesss text messaging this is frustrating