Can't activate SIM

[simonwildcat]

My new mobile sim arrived yesterday, so I followed the instructions and went to agl.com.au/activate sim, clicked the button and logged into my account.

However, there are no further prompts or anything relating to mobile except a mobile icon and:

"You’ll also see details for your other AGL services"

How to proceed? 

[Emma42]

Mine was under my electricity account 🙄

[PurpleMags]

I saw someone asking years aga why cant they activate their mobile sim on the website and its still happening in 2026 go figure. I have checked all the site and I cant find the information needed. It only has Electricity on my Overview page. Guess I ll need to call tomorrow. 

[ChrisE_AGL · Accepted solution]

Hi @PurpleMags 

Thank you for your comment. 

You can find information on your website from our Knowledge Article on Activate a physical SIM card. 

Thanks, Chris