AGL Replacement Sim Show SOS FOR 9 DAYS

[Lisahong]

Hi Agl Technical Support Team

Ive just spoken to CINDY Who couldn't fix my second activated sim to work.

She kept saying SORRY ... SORRY ...

And told me to wait another day.

From 20.05.2025 to 29.05.2025 

2 active replacement sims

Both are show SOS

Total 9 long days with 13 phone call to AGL Teachnical Team....

AnyOne can help me !

So Frustrating.... Disappointed  .... Loose Hope ... as we have business to run....

Please help ME....HELP.....HELP

[brian159james]

Hello,

I have made 13 phone calls to your technical support team, including speaking with Cindy, who unfortunately couldn’t resolve the issue and simply advised me to "wait another day." I understand that technical issues happen, but 9 days without service is unacceptable especially as this is impacting our business operations.

Best Regard,

Brian

[FunnyAlkaline]

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@Lisahong wrote:

Hi Agl Technical Support Team

Ive just spoken to CINDY Who couldn't fix my second activated sim to work.

She kept saying SORRY ... SORRY ...

And told me to wait another day.

From 20.05.2025 to 29.05.2025 

2 active replacement sims

Both are show SOS

Total 9 long days with 13 phone call to AGL Teachnical Team....

AnyOne can help me !

So Frustrating.... Disappointed  .... Loose Hope ... as we have business to run....

Please help ME....HELP.....HELP

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I get how tough this must be — waiting so many days, trying two activated replacement SIMs, making over 10 calls, and still being stuck with SOS would drive anyone crazy. It’s even worse when your business depends on it and all you’re getting is apologies instead of solutions. Hopefully they take this seriously and push it up the chain to get you a proper fix soon.  

[pitahor442]

I am extremely frustrated and disappointed with the ongoing issue regarding my second activated SIM card. I have already spoken with Cindy, who was unable to resolve the problem and kept apologizing without providing a solution, asking me to wait another day. From 20.05.2025 to 29.05.2025, I have had two active replacement SIMs, but both continue to show SOS. Over the past nine days, I have made 13 phone calls to the AGL Technical Team without any resolution. This situation is causing significant disruption to my business operations, and I urgently need immediate assistance to get my SIM fully functional. Please escalate this matter and provide a prompt solution.  

Sincerely,