My data gets used up even if my data is not on

Lenapa19
Switched-on
1 Reply 288 Views

Anyone else have issues with their data being used up without actually using it?

AGL have had to top up my data 3 times this month due to my data being used up. But my data is never on to start with. 

I've tried calling up multiple times to cancel my mobile plan because it's just become a joke and no one ever answers. The online chat is of no help at all either. It's become ridiculous 

1 REPLY 1
David_AGL
AGL Community Manager
0 Replies 284 Views

Hi @Lenapa19 , do you mean that you've had long wait times when trying to get in touch by phone?