Charged for unused sim cards

IcedVovo
Switched-on
1 Reply 814 Views

AGL (who I use for electricity) called and offered some sim cards a month and a bit ago. Told me there was no cost to me if they weren't used. Fast forward a month and none have been activated, still all in the envelope and I've now received a phone bill? Has anyone else ended up in a similar situation? 

2 REPLIES 2
David_AGL
AGL Community Manager
1 Reply 810 Views

Hi @IcedVovo, if you were told there'd be no cost and you subsequently received a bill, that's concerning. I personally haven't heard of this happening before, but it's definitely something we would need to address. Did you get in touch with customer service about this?

Torrybalck
Semiconductor
0 Replies 693 Views

Hello,

There are slipped in a new rule about unused prepaid SIM cards with lifetime validity which states that the number will be disconnected after 20 days of inactivity. Is that right?