ABOUT AGL app

[Chris17]

Dear AGL Customer Service Team,

I’m currently experiencing an issue with the AGL app. I can only see my electricity account and usage information, but I’m unable to view any information relating to my Mobile and NBN services, including my bills and payment details.

At the moment, the only way I know that a bill is overdue is when I receive an SMS notification. This makes it very difficult for me to keep track of my accounts and payments properly.

I have already tried uninstalling and reinstalling the AGL app, but unfortunately, the issue remains the same.

Could you please check my account and help resolve this issue as soon as possible? I would like to be able to view and manage all of my AGL services, including Electricity, Mobile and NBN, through the app.

I would appreciate your assistance in resolving this issue promptly.

Kind regards,

Chris

[Mia_AGL · Accepted solution]

Hi Chris, 

I’m sorry to hear you're having trouble accessing your Mobile and NBN information in the AGL app. As this is account-specific, the team will need to investigate your account and app access settings directly.

We've sent you a direct message. Please reply there so the team can take a closer look and help get this resolved for you.

Kindly,
Mia.