new smart meter registering over 2 Kwh

[Lyndon-63]

We had a new smart meter installed two days ago. We also have an existing Solar system and a 13.5 kWh battery.

Since the installation of the new smart meter, which registers over 2 kWh in usage a day, this equates to over 70 kWh over a 90-day period. Whereas our apps for our battery and solar show pretty much nothing being drawn from the grid at all, even the meter that was replaced was pretty close to being in sync with the apps we have.

And our battery still has between 10 - 30% left in it in the morning and is set to draw down to 5% before switching to the grid, which it does. 

Any help understanding this would be appreciated 

[Sherry25Davis]

Hello!

The new smart meter shows significantly higher energy usage (over 2 kWh/day) compared to your solar and battery apps, which indicate minimal grid draw. This discrepancy likely stems from incorrect smart meter installation/configuration not properly accounting for your solar and battery, a meter error, delayed data reporting, or less likely, substantial phantom loads or battery inefficiencies. Immediately contact your smart meter installer/energy provider to investigate the wiring and configuration, document readings from all sources, and monitor the smart meter display for real-time data. The previous meter's alignment with your apps suggests the new meter is the source of the issue. 

[Lyndon-63]

Thank you, I have been trying to see if I can read the meter online to see what was going on, but as it is only a new install, I don't think it's accessible yet 

[SYED_AGL]

Hi, 

Thanks for reaching out.

If your meter has been newly installed, we recommend keeping an eye on your usage and meter readings over the next little while. If you notice any discrepancies or anything that doesn't seem right, please don’t hesitate to give us a call on 13 12 45.

Our experts will be happy to investigate further. If needed, we’ll escalate the matter and work closely with the relevant distributor or metering coordinator to resolve the issue.

We’re here to support you and ensure everything runs smoothly.