Smart

[Oldman]

I have a smart meter and on my last bill the readings were estimated. Some were higher than the actuals. Why are the readings estimated? I understand that smart metering is supposed to be accurate.

[-Olgi-]

Hi @Oldman, 

Welcome to AGL Neighbourhood!

There are a number of reasons why this can occur, most common is the communication failure meaning that some or all intervals for that billing period are missing. We would need to check your account to find out what is causing this. I'll send you a private message to grab your account details so that I can help further.

Kind Regards,

-Olgi-