Smart meter not updating data

rbnoot
Semiconductor
2 Replies 20241 Views

39170615-EDAD-45C9-8385-ABE493619409.jpeg

 Its been almost 2 weeks since the app is updating the daily usage. I am not sure what is going on. Please help.

12 REPLIES 12
jayden_AGL
AGL Moderator
2 Replies 18872 Views

Hi rbnoot,

 

Thank you for bringing this to our attention!

 

Can I ask if you were by any chance sent a bill which billed you up to 28/1/2019?

 

Kind regards,

 

Jayden

rbnoot
Semiconductor
1 Reply 18865 Views

 

 

rbnoot
Semiconductor
2 Replies 18864 Views

Hi Jayden,

Yes, last bill was up to 28/01/2019.

 

Thanks,

Dionie

Srzn
Semiconductor
0 Replies 18855 Views

Hi,

i am having the same issue. After the billing and started a new cycle my daily uses is not upating. With few saying missing and others as pending

jayden_AGL
AGL Moderator
1 Reply 18846 Views

Hi rbnoot & Srzn,

 

Thank you for your comments!

 

Given the fact that you've both encountered this error, it sounds like this may be impacting a number of customers. I've put this in front of our app team for further investigation.

 

In the meantime, can I please ask if you're able to access up to date data by logging into your AGL My Account?

 

Kind regards,

 

Jayden

Srzn
Semiconductor
0 Replies 18842 Views

This is the reading of last 1 weekThis is the reading of last 1 week

 

 

jayden_AGL
AGL Moderator
1 Reply 18840 Views

Thanks Srzn!

 

Are you able to access this data if you log into your AGL My Account through your browser? Link here.

 

Kind regards,

 

Jayden

Srzn
Semiconductor
1 Reply 18839 Views

It stopped from 4th of JanuaryIt stopped from 4th of January

 

jayden_AGL
AGL Moderator
1 Reply 18837 Views

Hi Srzn,

 

Thanks for that! It looks like you're able to see more using My Account so the issue likely exists in the app. Can I ask if anyone is currently living in this property? The usage looks very low.

 

Kind regards,

 

Jayden