Smart meter not updating data

rbnoot
Semiconductor
1 Reply 14074 Views

39170615-EDAD-45C9-8385-ABE493619409.jpeg

 Its been almost 2 weeks since the app is updating the daily usage. I am not sure what is going on. Please help.

11 REPLIES 11
jaydeny
AGL Moderator
2 Replies 13618 Views

Hi rbnoot,

 

Thank you for bringing this to our attention!

 

Can I ask if you were by any chance sent a bill which billed you up to 28/1/2019?

 

Kind regards,

 

Jayden

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rbnoot
Semiconductor
1 Reply 13611 Views

 

 

rbnoot
Semiconductor
2 Replies 13610 Views

Hi Jayden,

Yes, last bill was up to 28/01/2019.

 

Thanks,

Dionie

Srzn
Semiconductor
0 Replies 13601 Views

Hi,

i am having the same issue. After the billing and started a new cycle my daily uses is not upating. With few saying missing and others as pending

jaydeny
AGL Moderator
1 Reply 13592 Views

Hi rbnoot & Srzn,

 

Thank you for your comments!

 

Given the fact that you've both encountered this error, it sounds like this may be impacting a number of customers. I've put this in front of our app team for further investigation.

 

In the meantime, can I please ask if you're able to access up to date data by logging into your AGL My Account?

 

Kind regards,

 

Jayden

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Srzn
Semiconductor
0 Replies 13588 Views

This is the reading of last 1 weekThis is the reading of last 1 week

 

 

jaydeny
AGL Moderator
1 Reply 13586 Views

Thanks Srzn!

 

Are you able to access this data if you log into your AGL My Account through your browser? Link here.

 

Kind regards,

 

Jayden

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Srzn
Semiconductor
1 Reply 13585 Views

It stopped from 4th of JanuaryIt stopped from 4th of January

 

jaydeny
AGL Moderator
1 Reply 13583 Views

Hi Srzn,

 

Thanks for that! It looks like you're able to see more using My Account so the issue likely exists in the app. Can I ask if anyone is currently living in this property? The usage looks very low.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.