Smart meter not updating data

[rbnoot]

 Its been almost 2 weeks since the app is updating the daily usage. I am not sure what is going on. Please help.

[jayden_AGL]

Hi rbnoot,

Thank you for bringing this to our attention!

Can I ask if you were by any chance sent a bill which billed you up to 28/1/2019?

Kind regards,

Jayden

[rbnoot]

Hi Jayden,

Yes, last bill was up to 28/01/2019.

Thanks,

Dionie

[Srzn]

Hi,

i am having the same issue. After the billing and started a new cycle my daily uses is not upating. With few saying missing and others as pending

[jayden_AGL]

Hi rbnoot & Srzn,

Thank you for your comments!

Given the fact that you've both encountered this error, it sounds like this may be impacting a number of customers. I've put this in front of our app team for further investigation.

In the meantime, can I please ask if you're able to access up to date data by logging into your AGL My Account?

Kind regards,

Jayden

[Srzn]

This is the reading of last 1 week

[jayden_AGL]

Thanks Srzn!

Are you able to access this data if you log into your AGL My Account through your browser? Link here.

Kind regards,

Jayden

[Srzn]

It stopped from 4th of January

[jayden_AGL · Accepted solution]

Hi Srzn,

Thanks for that! It looks like you're able to see more using My Account so the issue likely exists in the app. Can I ask if anyone is currently living in this property? The usage looks very low.

Kind regards,

Jayden