I'm sure I'm heading for bill shock on Judgement Day.
My meter won't upload data so have been on estimated usage for 5 months. This meter has had these issues since it was installed in November last year to replace a meter that was working just fine.
It's well known that customers cannot submit meter readings if they have a smart meter, even if it's not so smart.
It's the middle of winter and my most recent estimated usage bill (Aug 22) shows a credit applied because of my solar panels. That's inconsistent with recent years' actual reads for this time of year as our main form of heating is r/c a/c.
I've been in touch with the contractor many times and they will not advise when they are coming to attend, so they leave a card in the letter box as the meter is behind a locked gate. I call them to arrange a date as instructed and they never get back to me.
I have escalated to AGL resolutions and followed up. Dale in Resolutions sent me a text on 06 July 2022 saying he was still working on it, but no contact since then. I've sent in an online complaint. No response.
At least electricity supply is unaffected.
I hope the next contact will be an invitation to the AGL office happy hour. I could use a drink.
