Hi Richardp,
Yeah - I can attest to that AGL - like probably all the other energy retailers - are crap in Australia in regards to customer service.
The energy market in Australia seems to have become a wild-west circus ala the Enron spectacle in the US over 20 years ago - and now rampant in northern europe in particular scandinavia....
Anyway I also had a e335 installed recently and have also tried to get user info for it with no luck so far....in addition to have been switched to "demand tariff" instead of my original "flat tariff" - although AGL informed me there would be no change to it - and basically "blames" Energex (distributor South-east QLD) for this.
I've contacted Landis-Gyr re user info for the e335 - here's the response:
"Dear Sir
You will need to contact your retailer or distribution company for this information.
As each meter is programmed to meet your tariff requirement, the program appointed by your retailer or distribution company dictates what is shown on the display
Kind regards"
What an appalling "round-around"......
So you're right - it appears like handing out "end user info" re "SMART electricity meters" is an national security and sovereignty concern in Australia. I for one fail to "see" the logic in this - but electricity retailers/distributors/installers all appear to adhere to this "policy".
One could possibly be forgiven if one accidentally should develop a conspiracy theory that this whole load of rubbish is actually deliberate to keep customers uninformed for maximizing profits across the energy market in Australia.
