Off peak meter bypassed

[Sarahcook]

We have had endeavour energy out to our place today, to uncover a fault in our electrical system as we had been without hot water for over a week. We have been told our off peak meter had an issue and wasn’t switching on for our water to heat. The electrician bypassed the off peak meter so our water would heat, but obviously now we will be charged to heat our water around the clock and paying peak prices. How quickly will AGL rectify this issue with our meter because we would like to avoid an extremely costly bill considering this issue was through no fault of our own.

[jayden_AGL]

Hi Sarahcook,

Welcome to the AGL Community!

To clarify, a company by the name of 'Plus Es' will complete this work for you within their time frames and not AGL. However, we're more than happy to help arrange this for you! This work is typically completed within 10 business days once booked in.

Kind regards,

Jayden