I have submitted a new Gas connection request in 2nd week of March to my new property. Since we haven't received any update for about 3 weeks, I have contacted customer service and found that some of my required details were missing which have been provided already. Then I had to provide the details again and order has been submitted on 4th Apr. My builder has been waiting for this connection to complete the handover work. This is causing huge delays for me in taking over my new property and ended up paying double mortgages. I have been calling everyday customer service to check the status and requesting them to expedite this service request. Could you please help in anyway to process this order as soon as possible ?
Thanks in advance.