I have been trying to get power connected to another property since 1 April. Agent confirmed that meter had been switched to "OFF" position as requested (twice.)
On Friday, I was assured several times by 'John' the overseas call centre operator, that power would be connected today, between 7am and 10am, and I wrote down his name, time I called and what he said...and repeated it to him. I then met electrician on site and watched as he switched meter to "OFF" position
This morning, I have electricians on site, prepping...... because it is now 11.00am and we still have no power.
So I called customer service. They told me that they cannot guarantee a connection time and that I should not have been given a 'window.'
Electricians are costing me money.
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I'm sorry to hear that this has caused you such a headache!
You do need to ensure your circuit breakers are turned to the 'Off' position before a remote re-connection can go ahead, however this is a very simple task to carry out and does not need to be done by an electrician. It sounds like you may have spoken to us again recently, has another re-connection been arranged?