Incorrect address

[Valeriehamilton]

Hi 

I opened an account with you on Friday to have electricity connected to my new home I'm moving into but it appears on my account you don't have the correct address. You will need this to make sure you connect the power to the correct unit in the complex. regards Valerie 

[David_AGL · Accepted solution]

Hi @Valeriehamilton ,

When I initially got connected with AGL I noticed the account didn't specify my unit number either. The energy connection was performed without any issues, so I suspect that it's in the system even if it does not display on your account yet.

If you'd like to make sure,  get in touch with customer service by logging in to your account and clicking the Message (💬) button.