Gas working but ‘connection in progress’

[Hanry93]

I moved into a new property in Sept 2018. The gas was connected but we have never received a bill and our online account says that our connection is in progress. I like to pay as I go but can’t do that because according to AGL our gas isn’t even connected. I’m just worried I’m going to get slammed with a massive bill once it is formerly ‘connected’ on AGL’s end..

[jayden_AGL · Accepted solution]

Hey Hanry93,

Welcome to the Community!

I'll need to follow up on this for you to ensure you're billed appropriately. Please shoot through a private message with your AGL account number, name, and address.

Cheers,

Jayden

[Juliele_00]

Hi, 

Electricity was connect a month ago but my app show “connect in progress”