Gas working but ‘connection in progress’

Hanry93
Switched-on
1 Reply 6692 Views

I moved into a new property in Sept 2018. The gas was connected but we have never received a bill and our online account says that our connection is in progress. I like to pay as I go but can’t do that because according to AGL our gas isn’t even connected. I’m just worried I’m going to get slammed with a massive bill once it is formerly ‘connected’ on AGL’s end..

2 REPLIES 2
jayden_AGL
AGL Moderator
1 Reply 6685 Views

Hey Hanry93,

 

Welcome to the Community!

 

I'll need to follow up on this for you to ensure you're billed appropriately. Please shoot through a private message with your AGL account number, name, and address.

 

Cheers,

 

Jayden

Juliele_00
Switched-on
0 Replies 1032 Views

Hi, 

 

Electricity was connect a month ago but my app show “connect in progress”