Gas meter reading appears to have been entered by someone incorrectly.

[LeonSpeechly]

I have included the metered photo from today and it's not the same at all.

03649 should be the reading?

[David_AGL · Accepted solution]

Hi @LeonSpeechly , that does look to be the reading in that image. If you suspect your distributor has provided the wrong reading to AGL, get in touch with customer service by logging in to your account and clicking the Message (💬) button on  the bottom right.

[LeonSpeechly]

How do I get the overpayment returned to my Credit card ?

[LeonSpeechly]

With great difficulty that's how.

[David_AGL]

Hi @LeonSpeechly ,

If there was an overpayment, it would end up as a credit amount on your account, and then you'd follow the credit refund process outlined here: Request a Credit Refund