Gas meter reading appears to have been entered by someone incorrectly.

LeonSpeechly
Conductor
1 Reply 2350 Views

I have included the metered photo from today and it's not the same at all.

 

03649 should be the reading?

 

 

gas 24-08-2021.jpg

4 REPLIES 4
David_AGL
AGL Community Manager
1 Reply 2334 Views

Hi @LeonSpeechly , that does look to be the reading in that image. If you suspect your distributor has provided the wrong reading to AGL, get in touch with customer service by logging in to your account and clicking the Message (💬) button on  the bottom right.

LeonSpeechly
Conductor
2 Replies 2319 Views

How do I get the overpayment returned to my Credit card ?

 

LeonSpeechly
Conductor
0 Replies 2290 Views

With great difficulty that's how.

David_AGL
AGL Community Manager
0 Replies 2282 Views

Hi @LeonSpeechly ,

 

If there was an overpayment, it would end up as a credit amount on your account, and then you'd follow the credit refund process outlined here: Request a Credit Refund