Gas connection in progress for 2 weeks

XZ
Switched-on
1 Reply 134 Views

I signed up gas connection with AGL on 10 Apr 2024, but the gas still shows connection in progress in the online portal. Can someone here help?

Very frustrated. 

1 REPLY 1
megan_AGL
AGL Moderator
0 Replies 112 Views

Hi there,

 

Thank you for reaching out.

 

There could be a number of reasons this could be happening, the most likely however is that we are still waiting on your initial meter reading to be sent across by your distributor.

 

Once this has been updated your gas connection will show active.

 

If you are concerned that there may have been issues with getting your meter read, please let us know.

 

Kind regards,

 

Megan