For some reason, my phone keeps rejecting your call automatically considering it as Spam Call and I don't have an option to unblock the number but I managed to connect with your resolution team, they identified the issue and got the address corrected on Electricity Bill but I have still not heard back anything on the high usage charges specially for the Gas bill or the correction of address on it.
Unfortunately, if this continues, then I will be forced to change providers. I have been with AGL for over 3 years and it is disappointing to say the least that this is no explanation for the high charges. I do not even recognize the meter WT019213 mentioned on my gas bill.
Hi @Fariha - thank you for reaching out to me again, it sounds like we still need to connect over the phone to chat in detail.
Please private message me a time I can call and we can investigate this together, if you are unable to receive my call, I would recommend getting back in touch with our Resolutions team so we can confirm which gas meter is the correct meter for your property.