Now my meter has been reset at least SIX TIMES in this last year that I know off.
I stopped doing my manual reads to keep track of my usage at the end of my July 2021 billing cycle after it was reset on the 7 July 2021 at around 15:30.
I can show you all of my electricity usage since 1st Jan 2019 when I first had my smart meter installed at 12:30 on the 30th Dec 2018.
My first bill from AGL was incorrect and they had to re-issue it as I had my meter readings.
My second bill issued for midnight was nearly exact and since then has been within .15 of the kWh since then.
I did have two meter resets in this time and even though I saw them when I did manual meter reads I ignored them until I got the next bill, where I simply adjusted the start meter readings for the billing period to reflect the correct (approximately) start figures.
Since then my actual bills have been about that .15 kWh since.
I only realised this week that this error was because I was processing the usage in eastern time rather that central time as data from SA Power Networks was being supplied in Eastern and Central Time.
Bill ending 16 July 2021 I had this event occur
From my usage spreadsheet I could simply check my usage and see what it said and I could agree with the usage supplied.
Now obviously I had a meter reset during this period as I cannot finish with an End reference lower than the Start reference, but I did, I went and checked my actual meter and could see the meter was reporting about the correct readings. (You can only get a true reading at MIDNIGHT as that is when a day finishes).
By subtracting the new End readings to the spreadsheet I could deduce that the meter was reset some time around 16:30 on 7th July 21.
However you can see that my usage is about the same as their meter.
I had few more changes and since the 9th of October 2022 I no longer keep track of the meter itself but only my daily usage. (Which gives me the amounts used and Meter Readings for the period)
Went on Time of Use (TOU) on the FIRST of August 22 and had to adjust my records to keep track of my TOU so I could continue to verify the bills supplied.
This what this the first TOU bill looked like.
My internal Meters were reset during the billing period
Here is my Single Rate from my spreadsheet
You can see from my sheet that the USAGE AMOUNTS exactly mirror my figures and the billing days.
As for the solar:
Therefore I have no issue with this bill at all.
How would you cope with this bill as to verifying the data unless you read your meters at Midnight every night and noted it?
Now take my current bill issued 11th July 2023, this is what it now states on the new look bill.
Now to top it all off I went through FOUR PRICE CHANGES in this one bill.
Please note that my controlled load meter is currently not in use but it is connected with in the meter and I have removed it from the snapshots of the bill to make it easier to read.
As to this bill I can show you the results of my now amended spread sheet, which now includes pricing without GST.
And no, I am not going to add them up for you, but my Electric Used sheet the results are imported into Billing Calculator sheet (that is the house hold sheet) and is presented to me as.
The last bill is the last previous bill and the current bill is using the usage that has been entered into the appropriate Electricity Used sheet.
For the current billing period for the Payment Required Per Fortnight is a prediction based on the usage so far, converted into daily usage then multiplied by 14 (days) to give the payment required each pay each fortnight to avoid bill shock.
Multiplying the daily used the billing period gives an estimate as to what the current bill will be.
The last bill is the last previous bill usage that has been entered into the the Electricity Used sheet for that period.
Now to actually answer your question.
Why should I pay my bill only showing my usage?
Now if you look through my EXPLANATION you will see the reasons why, I have presented items that show start times greater than end times. In those examples they were showing exactly what you wanted.
The meter reads as per your current meter, are what it is displaying since its last reset. The actual data is stored into the meter for anything up to six months (depends on the actual meter).
I have already shown an example where I have a billing change and a meter reset where end reading is less than start reading.
Now I can tell you that AGL supplies you with a FILE (from your accounts My Usage page)
From that you can extract the required information to get your information for each thirty minutes of the day for all your meters.
In addition you can see your usage up to the present end of your USAGE file
Here is the page again. This time I am showing you the last day information, also note that you can see the number of kilowatt Hours that you have used (as a daily total) and if you click on the day you will get the day shown in hourly increments.
But like knowing the Meter start and finish, this is not of any use unless you are on a single rate tariff and even so I have proved to you that the information on the bill is correct.
The information supplied here is only for the current billing period whilst the file has up to two years ( you can go back to some other billing periods though).
When processing my file data to get the data, I also sum the information to get a daily total, so if I was supplied with a meter read I would be able to check the actual meter reading, which I used to do.
However, it is not really relevant as I know the actual total usage for each day,but only usage for each sub meter, for each day.
Now here is the actual data for each day for the last page of my Last complete bill. You can see that not only do I calculate the usage I also calculate the daily costs (less GST), now if you add up my costs you will see they match exactly the costs on my Bill.
From your statement about having the meter read on the paper, DO YOU GO OUT AND READ YOUR METER midnight on the end of your billing period and go and write it down. So you can compare it with the data supplied on your bill.
Or do you rush out and read your meter as soon as you receive your bill, if you did you would find that it is incorrect because processing the bill takes time (my recent bill finished midnight on the 9th July states, that it processed on the 11th and did not arrive, by e-mail until 14:19 on the 11th.)
Now if you really want to have a meter usage figure on the new look bill (even though it is not necessary) you should go the ideas section on these pages and suggest it.
I should also point out that these pages are not guaranteed to draw the attention of an AGL employee but anyone can supply an answer as this is really a forum for AGL (or even non AGL users) to assist or ask for assistance.