Dispute Re-energisation charge

[radhudileep]

I want to formally dispute the $57.90 "Re-energisation" charge that appears on my latest electricity account 

I believe I should not be liable for this charge for the following reasons:

• AGL disconnected my electricity supply on 24/05/2026.
• I did not request or authorise the disconnection of my electricity service.
• The disconnection occurred due to an error by AGL and AGL must accept responsibility for this mistake.
• As a result of AGL's error, I was required to contact AGL to have the issue investigated and my electricity supply restored.
• The costs associated with rectifying an error caused by AGL should be borne by AGL, not by me as the customer.
• It is unreasonable and unfair for AGL to disconnect my electricity service in error and then charge me a fee to reconnect a service that should never have been disconnected in the first place.

Given the circumstances, I request that AGL:

1. Immediately remove and re-credit the $57.90 re-energisation charge from my account.
2. Issue a corrected electricity bill reflecting the removal of this charge.
3. Provide written confirmation that this billing error has been rectified.

[ChrisE_AGL · Accepted solution]

Hi @radhudileep 

If there was an error the charge would not have been applied. If it took multiple attempts to get a recconection depending on the circumstances of the connection the distributor may have passed these charges on.

I'm more than happy to look into this for you, I'm going to send a Private Message to collect further information from you.

Thank you, Chris

 

[radhudileep]

Thanks Chrise for sorting this out.

[ChrisE_AGL]

My pleasure @radhudileep 

I'm glad I could assist in this matter. 

Thanks, Chris