1st of all I do not work for AGL, I am only trying to help where I can.
2nd: Does this pertain to Electricity, Gas, or both.
Now as crazy as this sounds do you have Electricity available at the premises same go's for Gas.
Only reason I say this is when we moved into the new place we had electricity & Gas available to be used even though the Gas was not "connected" well to my name anyway.
Plan: Solar Savers
Dist: Endeavour Energy