Questions and discussions about your electricity and gas meters, connections, disconnections and more
Bpay CRN is still not being accepted even though it is correct. Have had to pay over the phone for the last 3 bills.
Customer Service told me that this is happening a lot and they have tried to resolve it with Bpay but to no avail.
Ridiculous!
Solved Go to Answer
Hi Daros,
I cannot speak for the agents you have already chatted with regarding this, as I wasn't apart of that conversation. What I can tell you is that we have not been made aware of a widespread issue, we can certainly investigate this for you however we will need the specifics which I don't want you to post on a public forum.
Please connect with our team via the App so we can help you with this.
Thank you
Ellen
I understand... however I have spoken at length with AGL reps regarding the issue and have always been told there is nothing they can do hence posting my "feedback" here.
No problem... I will simply discuss it again at some stage in the future.
Thanks for your responses Ellen and have a great day.