AGL energy incompetence

[Eugenes]

I am posting this out of frustration and the inability to enter a meter read on the AGL website
I have had numerous phone and text communications with this company. I am dealing with incompetents or just outright morons!!!!

My previous message from a month ago.. as part of a series of requests for assistance

This has been going on for 7 MONTHS!!!!

AGL Gas complaint
May 27 2025
Also communicated on assistant

Meter has been changed for Account ***************
I cannot enter a gas meter reading for gas on your website and despite repeated calls to get this fixed nothing is being done.
My old gas meter &&&& was changed in 2024
The new meter is *****
I have had numerous phone calls with AGL. I have had someone come and physically check that there is actually a new meter and they have assured me that all will be fixed.
I have wasted time trying to get the AGL assistant to fix this. The HAVE NOT fixed this.
I still have the old meter appearing on your website when I try to enter a reading for the new meter
The message on your site is >>>> Last read date - Thursday 28 November 2024 for Meter no. 1128LG
email sent 28/3/2025
Meter has been changed for Account *************
Old meter ^^^^^^^^G New meter &&&&&&&&B Needs to be changed on billing
NEW reading on the meter is 00132
FIX THE PROBLEM!!!!

[SYED_AGL]

Hi,

Thanks for reaching out.

I’m really sorry to hear about the experiences you’ve described — that does sound incredibly frustrating. We completely understand how important it is to feel supported and treated fairly, and please know that we take matters like this very seriously.

We’d be more than happy to look into this for you. When you’re ready, please send us your account details via private message so we can review your situation thoroughly and escalate it further if needed.

We’re here to help and want to make things right.

SYED